退款政策

Warranty

Under Australian Law, consumers have rights regardless of any warranties provided by a manufacturer or supplier. You (the consumer) are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Different products offer different warranties. Please refer to the product page to see if a warranty applies to that specific item.

Damage caused by accident, negligent use, incorrect installation, or improper handling and maintenance is not covered under warranty.

Do not attempt to repair or take apart the dispenser yourself. If the dispenser has been tampered with before it reaches us, the warranty will be void.

Please complete the warranty card provided and return it to us by email, fax, or post no later than 7 days from your purchase.

You must have proof of purchase and the serial number for any warranty claim. Otherwise, all repair work will be charged.

All warranty repair work must be carried out by Oxygen Powered or an authorised service provider.

If there are any defects with the unit(s) in your order, please contact us within 7 days of receiving the item(s) and provide your invoice number, date of purchase, full name, and address.

Expenses associated with delivering unit(s) for a warranty claim are the customer’s responsibility.

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Return Policy

We accept returns within 7 days of purchase.
✔ Free return shipping
✔ No restocking fee
✔ No final sale items

We highly recommend using registered freight or postal services when sending unit(s) for exchange, repair, or service. Any loss or damage during transport is not covered under warranty.